Terms and Conditions of Use
"1DNA" or "Italian Regional Food" or "We" or "this website" or "italianregionalfood.com" means those who provide this service to you. The business is managed by 1DNA Limited whose registered office is at 5 Haywood Rise, Orpington, Kent, BR6 9LT, UK.
All purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order. If you order goods after we have published the changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date and time when these Terms and Conditions were most recently updated.
Please take the time to read the terms and conditions relevant to you because you should not use our website, products and services unless you agree to them. By submitting an order on this web site you are agreeing to the terms that appear below which will apply to any purchase made on this web site.
These Terms and Conditions were most recently updated on 8 October 2014.
These general terms apply to anyone visiting The Italian Regional Food website or using any of the Italian Regional Food products sold and/or services.
If you have any questions, then please contact us and we will be happy to help you.
1.1 We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.
1.2 At the time of your registration you will create a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your email address in combination with your password. You must immediately notify us of any unauthorised use of your email address and/or password or any breach of security known to you. We take the security of personal information very seriously. So we can provide a high level of service, it is important for us to understand how our visitors use our website, and so we will collect information about you. We will always act reasonably and in accordance with our privacy and cookie policies. Please take the time to read these policies so you understand exactly what information we collect and why.
When registering or subscribing, you will be asked to provide a name to identify you. We recognise the importance of privacy, so if you are using our website under a pseudonym we will keep your true identity secret unless we are legally obliged to reveal it.
2.1 We will aim to ensure that all the information provided on our website is accurate and up to date. We will aim to ensure our website is always available, but there may be times when, unfortunately, it will not be. We will try and keep any periods when our website is unavailable to a minimum. We will try to ensure our website is accessible to everyone who visits it. If you are having problems accessing the website, then please contact us to see what we can do to help.
Please ensure any content you print or download from our website is for your personal use only. You must not use or encourage others to use our website (or its contents) for their or your commercial gain or in a way that could damage the reputation of The Italian Regional Food.
Please download content carefully because you will be responsible for any damage to your computer system that may result.
2.2 You must not do anything to damage or disrupt our website and you must not use our website in a way that may cause a nuisance to others.
If you link to our website, please do so responsibly: Please make sure that:
You only link to our homepage unless you have our prior written permission. You can request our permission by contacting us.
You own the web page you are linking from, or have the express permission of the owner to create the link.
Any links are used in a fair and reasonable manner and their use will not damage or take advantage of the reputation of The Italian Regional Food.
You do not create the impression that there is any association, approval or endorsement on our part if none exists.
If anyone clicks on the link you provide to our website,it opens our website in a new page and not within a frame on your website.
If we ask you to remove or change a link to our website, you do so as soon as possible.
2.3 What happens if things go wrong? In the unlikely event we make a mistake, we will do our best to put things right as soon as possible. Unfortunately, we will not be able to compensate you for any loss you may suffer as a result of:
any mistake we make with the content on our website;
any parts of our website being unavailable or inaccessible;
the downloading of any material from our website;
Using a recipe or other food products reviewed and/or sold on The Italian Regional Food website;
2.4 English law shall apply to all our terms and conditions and any disputes must be heard in an English Court. Nothing in any of terms and conditions affect your legal rights.
The following terms apply to anyone making a purchase from The Italian Regional Food Shop.
If you have any questions, then please contact us and we will be happy to help you.
3.1 We always confirm acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the email address you have provided to us. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.
3.2 Once your orders has been packaged and is ready to be dispatched, we will email to confirm we have handed over your parcel to our logistical partner and give you information on expected delivery date. When items are in stock, we will do our best to ship your order as soon as possible, we aim to package and ship goods within 48 hours from when your order is fully paid in advance. We will normally send your order by express carrier directly from Italy, so please allow the time for delivery, generally within one week (and slightly longer if you live far from Italy).
We will aim to ensure that the content of the website and any related products you purchase are accurate as at the date of publication. If we are unable to supply the products as requested, we will contact you to see how you would like to proceed. If you want to continue with your order, then we will write to confirm the price and that we have accepted your order and we will give you an estimated delivery date.
3.3 You must have completed the registration process in order to use our service.
3.4 In order to purchase alcohol, you must be 18 years old or over. Transactions involving alcohol may only be made during normal licensing hours. We will not be selling any alcoholic drink to anyone who is not 18 years old or over. By placing an order you confirm that you are at least 18 years old. If you are buying a case of wine or spirit or liqueur or beer as a gift the recipient must also be over 18 years old. If the drivers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the alcoholic drink is unable to produce appropriate ID, we regret the driver will be unable to leave the alcoholic drink in your hands. Once the alcoholic drink has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility.
3.5 You can pay using most credit and debit cards and all such payments will be subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment to us, then we will not be able to confirm your order and no contract will exist between us. Your card will be charged by WorldPay. If there are any problems with your card authorisation, WorldPay will inform you.
3.6 If for some reason you do not receive your order within 30 days of the date provided in your shipping confirmation, we will work with you to understand the cause of this problem. Should we be directly liable for having made a mistake, you may cancel your order and we will refund any money you paid to us.
We will try to ensure that your purchase progresses smoothly.
4.1 Delivery will be made to the address specified by you when you register on the website. You have the ability to change this address, during the check out, should you need the delivery made to a different address (ex. your office). We reserve the right to restrict deliveries in certain areas outside the European Union where we do not sell goods, should you not find you country listed under the countries served, it is because we do not sell in your country. Please avoid entering a random EU country in order to complete the order and then ask for a change of address outside the European Union, as we will not be able to fulfill your order.
4.2 We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. If you are not satisfied with the quantity you have received we will arrange with you for these goods to be returned to us (please note that the goods must not be used and must be in good condition). You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
4.3 We take special care to endeavour that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted, after a short period of time during which the carrier will attempt to resolve the delivery issue, the goods will eventually be returned back to us. The carrier will leave notification of delivery and will telephone to attempt to rearrange the delivery. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case the carrier will endeavour to contact you as soon as it is able to, in order to reschedule your delivery time and date. Upon dispatch, you will be provided with a tracking number so that you can monitor the progress for the delivery online. Please note that it also is your responsibility to help the carrier delivering your goods. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.
4.4 Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and the cost of delivery.
5.1 We guarantee the quality of our goods. You must inspect the goods and notify us promptly of any dissatisfaction with your order. We will promptly and fully refund the cost of any goods that do not meet with your reasonable satisfaction. We will arrange with you for the goods to be returned to us.
5.2 Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.
AMENDMENT OF ORDERS AND CANCELLATION RIGHTS
6.1 Up to 24 hours after you placed and order, since your order has not yet been dispatched, you may change your mind about purchasing the goods and withdraw or change your order. There is no charge for doing this. Should you change your mind after the order is dispatched and before it is delivered, you might be liable to bear the total cost of delivery back to us of the goods in transit.
6.2 In respect of non-perishable items, you have the right to cancel the contract up to 14 working days following the delivery of the goods by notifying us by e-mail. In the case perishable items you do not have the right to cancel the contract. Should you wish to cancel your order outside the period set out in paragraph 6.1 we shall be entitled to charge you in full for an amount equal to the cost of the perishable items contained in your order and the cost of delivery. If you cancel your purchase and fail to return the items so that we do not receive them within 7 days of your cancellation, we may arrange for the items to be collected from you and we may charge the cost of collection to you (unless they are faulty).
6.3 We will arrange with you for cancelled non-perishable goods to be returned to us, and we will credit your payment card with subtracting the cost of delivery within a 30 days on which cancellation was given (provided payment has already been debited to your payment card).
WARRANTY AND LIABILITY
7.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights.
7.2 In addition to paragraph 4.4 we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.
7.3 Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.
8.1 Any Customer complaints should be addressed to the italian Regional Food Customer Service Helpline, the e-mail address and telephone numbers of which are listed on our website in "Contact Us".
9.1This contract is subject to English law and the exclusive jurisdiction of the English courts.
1DNA Ltd Unit 12, 5 Haywood Rise, Orpington, Kent, BR6 9LT, UK
VAT Registration Number: GB110538161 - Registered in England n. 07513134